Operations Analyst

Wonder Cave is looking for highly motivated individuals with education, interest and/or experience in Analytics, Marketing, and Client Management to join our Operations team as an Analyst. Wonder Cave is focused on delivering best-in-class text messaging technology and services. Continued investment in innovation and R&D are key priorities for Wonder Cave to elevate the client and user experience with a focus on data intelligence and scalability to meet the ever-increasing demand for connection.This position requires a self-starter mentality with an appetite to learn and willingness to work in a fast-paced startup environment. Individuals that have strong communication skills, ability to multitask, and the ability to problem solve are critical for this role.

Key Responsibilities

Gaining knowledge of the messaging ecosystem and Wonder Cave’s product offering
Play critical role in supporting both Client Operations and Business Operations functions for Wonder Cave
Help managing the client relationship and day to day responsibilities of Wonder Cave’s platforms – maintain responsiveness to platform users
Help manage Support Ticket platform and client feedback to ensure we are meeting expectations
Troubleshooting and problem solving across Wonder Cave teams and external customers
Handle multiple projects at a time while meeting client deadlines
Contribute to product development and future strategy

Position Requirements

This position is for individuals who are self-starters driven to make an immediate impact on Wonder Cave’s team. Individuals should have:

Bachelor’s degree in Marketing, Communications, or related degree
Exceptional communication and client services skills
Keen attention to detail with the ability to problem solve
Demonstrated ability to work collaboratively and effectively with colleagues at all levels
Ability to prioritize and excel in a high-paced environment; time management and organization are a must
Skilled in Microsoft Office (Word, Excel, PPT)

Criminal Background Checks

Wonder Cave offers are contingent upon successful completion of a criminal background check.

Wonder Cave provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Wonder Cave complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Wonder Cave expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Wonder Cave employees to perform their expected job duties is absolutely not tolerated.

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Operations Analyst

Key Responsibilities

Position Requirements

Criminal Background Checks

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