Text-messaging platforms need to provide a tech-forward, self-service offering to its clients, but many platforms focus on this at the expense of client support & strategy. At Wonder Cave, “Client Success” is one of our core values, and we know that prioritizing client relationships is critical to success for all parties. The feedback from our clients has reinforced this conviction – running text messaging as a core component of your business requires a provider who is available, adaptable, and strategically aligned with your business.
Available & Responsive
At Wonder Cave, we pride ourselves on being as available & approachable to our clients. This results in having the most responsive client team in our industry, according to our clients. By offering and making ourselves available to train, troubleshoot, and respond to our customers’ needs builds trust and ultimately enables our clients .
As a team, we’re built to be nimble & knowledgeable on both the technical and operational side of our business to move quickly and navigate the complexities of the text messaging ecosystem. We have dedicated communication channels that our customers can reach at any time for any level of need. This leads our customers to not only getting a response but also getting a resolution from a team member much faster.
- In 2024 393 Support Tickets responded to, with an average resolution time of under 2 hours
- In 2024 702 client text message registrations (10DLC & Toll Free), with an average 1.5 day turnaround.
- 500+ client organizations supported on Wonder Cave
Adaptability
By serving as expert industry advisors and advocates for our clients, our focus is on demystifying the text messaging ecosystem and building tools that allow our clients to operate efficiently.
Strong year long partnerships with carriers, aggregators, and integrated vendors allows the Wonder Cave team to be at the forefront of industry trends and regulatory changes. Additionally, these relationships allow us to effectively advocate for our clients. This hard work on the backend results in seamless execution for our clients.
Secondly, the speed at which we can adapt our technology to meet industry changes is paramount to our success. One example of this is the building of an internal “command center” platform that enables our team to onboard brands & campaigns and manage realtime throughput at scale.
Know Your Customer: How Wonder Cave Ensures Client Success
It sounds simple, but unless you truly Know Your Client’s (KYC) business, you won’t know how to serve as a partner to grow it. We prioritize KYC in our client operations to ensure not only that we’re aligned with our clients’ text messaging strategy, but that they feel understood and taken care of. Our client team meets with each client regularly to listen, improve, and incorporate feedback into operational improvements and our product roadmap. Every quarter, there are new features we develop within our core products thanks to our clients’ candid feedback. You can only serve your clients if you know them, and this is a key reason why our clients’ text message business has grown rapidly working with Wonder Cave.
To learn more about how Wonder Cave can help grow your company with a text messaging strategy, visit www.wondercave.co.
